Introduction
This PSN error codes guide lists the most common PlayStation Network error messages and provides step-by-step fixes. During the April 16, 2026 outage, thousands of players saw vague errors like “Our online services aren’t available right now” and assumed their console was broken. In reality, the problem was on Sony’s side.
Knowing which error codes indicate a local issue versus a server outage saves you hours of frustration. By the end of this guide, you will be able to diagnose any PSN connection error and apply the correct fix.
Quick Diagnosis – Is It You or Sony?
Before diving into specific error codes, use this quick flowchart:
| Symptom | Likely Cause | Action |
|---|---|---|
| Error appears suddenly, no changes to your setup | Server outage or ISP issue | Check Downdetector first |
| Error after changing router or moving console | Local network configuration | Check IP settings, port forwarding |
| Error only in one game, others work | Game-specific server issue | Check game’s official status |
| Error with specific code (e.g., WS-37397) | Account or region lock | Follow code-specific fix |
| Error after system software update | Update bug or corrupted cache | Clear cache, rebuild database |
Always check PSN status monitoring tools before troubleshooting your own equipment.
Common PSN Error Codes – Full List
Here are the most frequently encountered PSN error codes on PS5 and PS4, organized by category.
Account & Authentication Errors
| Error Code | Meaning | Quick Fix |
|---|---|---|
| WS-37397-0 | Account temporarily suspended or banned | Check email for suspension notice; contact PlayStation Support |
| WS-37368-7 | Account region mismatch with payment method | Use gift cards for your account’s region |
| NP-34958-9 | Unable to verify PlayStation Plus subscription | Restore licenses (Settings > Users and Accounts > Other > Restore Licenses) |
| E-8210604A | Payment method declined | Update credit card info or use alternative payment |
| WS-37432-9 | Two-factor authentication failure | Use backup codes or disable 2FA temporarily |
Network Connection Errors
| Error Code | Meaning | Quick Fix |
|---|---|---|
| CE-33987-0 | DNS settings issue | Change DNS to Google (8.8.8.8 / 8.8.4.4) or Cloudflare (1.1.1.1) |
| NW-102636-8 | Wi-Fi interference or weak signal | Switch to wired connection or change Wi-Fi channel |
| CE-33992-6 | IP address conflict | Restart router and console; set static IP for PS5 |
| NW-31201-7 | Router firewall blocking PSN | Enable UPnP or forward ports (TCP: 80, 443, 3478-3480) |
| CE-33945-4 | MTU size too high | Lower MTU to 1473 or 1400 in network settings |
Store & Download Errors
| Error Code | Meaning | Quick Fix |
|---|---|---|
| NP-39227-3 | Game license expired | Restore licenses or renew PS Plus if game was claimed |
| CE-107880-4 | Corrupted download data | Delete download, clear cache, retry |
| WS-116129-0 | PlayStation Store region mismatch | Create new account for correct region |
| NP-31733-8 | Age restriction on content | Adjust parental controls or use adult account |
General Server Errors (Often Outage-Related)
| Error Code | Meaning | Quick Fix |
|---|---|---|
| “Our online services aren’t available right now” | PSN server issue | Wait; check Downdetector |
| “Cannot connect to server within time limit” | Timeout due to congestion | Try during off-peak hours |
| “DNS server cannot be used” | ISP DNS failure | Change to public DNS |
(For real-time outage confirmation, see our PSN status monitoring guide.)
Step-by-Step Fixes by Error Category
Fixing Account Errors (WS-37397, NP-34958)
For WS-37397-0 (Account Suspension):
- Check the email address associated with your PSN account for a suspension notice.
- If you believe it is a mistake, contact PlayStation Support via live chat.
- Do not create a new account to bypass suspension – this can lead to permanent ban.
For NP-34958-9 (PS Plus Verification Failed):
- Go to Settings > Users and Accounts > Other > Restore Licenses.
- Wait for the process to complete (1-2 minutes).
- Restart your console and try again.
- If still failing, your PS Plus subscription may have expired. Check Settings > Account > Subscription.
Fixing Network Errors (CE-33987, NW-102636)
For CE-33987-0 (DNS Error):
- Go to Settings > Network > Set Up Internet Connection.
- Choose your connection (Wi-Fi or LAN).
- Select Custom instead of Easy.
- Set IP Address to Automatic.
- Set DHCP Host Name to Do Not Specify.
- Set DNS Settings to Manual.
- Enter Primary DNS: 8.8.8.8 and Secondary DNS: 8.8.4.4 (Google) or 1.1.1.1 and 1.0.0.1 (Cloudflare).
- Set MTU to Automatic.
- Set Proxy Server to Do Not Use.
For NW-102636-8 (Wi-Fi Interference):
- Move your console closer to the router (within 10 feet if possible).
- Avoid placing the router near microwaves, cordless phones, or thick walls.
- Switch to a 5 GHz band instead of 2.4 GHz (less interference).
- Consider using a wired Ethernet connection for the most stable experience.
(For advanced network configuration, see our PS5 connection troubleshooting guide.)
Fixing Store Errors (NP-39227, CE-107880)
For NP-39227-3 (License Expired):
- Restore licenses (same steps as above).
- If the game was claimed via PS Plus, ensure your subscription is active.
- If you purchased the game, check your transaction history in Account Settings.
For CE-107880-4 (Corrupted Download):
- Go to Settings > Storage > Console Storage > Games and Apps.
- Delete the problematic game or update file.
- Go to Settings > System > System Software > Clear Cache.
- Restart the console and redownload.
Advanced Fixes – Port Forwarding and DMZ
If you consistently get network-related PSN error codes, your router may be blocking necessary ports.
Required Ports for PSN
| Port | Protocol | Purpose |
|---|---|---|
| 80 | TCP | HTTP web traffic |
| 443 | TCP | HTTPS secure traffic |
| 3478 | TCP/UDP | Voice chat, party data |
| 3479 | TCP/UDP | Game data |
| 3480 | TCP/UDP | Game data |
| 1935 | TCP | Streaming (Remote Play) |
| 3074 | TCP/UDP | Call of Duty and other games |
How to Forward Ports on Your Router
- Find your router’s IP address (usually 192.168.1.1 or 192.168.0.1).
- Log into your router admin panel (admin/password typically on router sticker).
- Look for Port Forwarding or Virtual Server.
- Enter your PS5’s static IP address (set this in console network settings).
- Add each port range with the correct protocol.
- Save and restart your router.
Alternative – Enable UPnP
Universal Plug and Play (UPnP) automatically opens ports as needed. It is easier but less secure.
- In router admin panel, find UPnP settings.
- Enable UPnP.
- Save and restart.
Note: Some ISPs block UPnP. If errors persist, use manual port forwarding.
Real-World Applications
Scenario A: Sudden WS-37397 Error
You try to log into PSN and see WS-37397-0. You check your email and find a notice about a chargeback on a game purchase. You contact PlayStation Support, resolve the payment issue, and your account is restored within 24 hours.
Scenario B: CE-33987 After Router Change
You bought a new router. Now your PS5 shows CE-33987-0. You change DNS settings to Google’s 8.8.8.8 and 8.8.4.4. The error disappears. Your old router used different DNS servers.
Scenario C: Outage Confusion
You see “Our online services aren’t available right now.” Instead of troubleshooting, you check Downdetector and see 10,000 reports. You wait 30 minutes. Services return. You saved an hour of unnecessary router restarts.
Common Error Fix Mistakes
Mistake #1: Restoring licenses repeatedly without checking subscription status. If your PS Plus expired, restoring licenses does nothing.
Mistake #2: Changing DNS settings without noting the original values. Write down your ISP’s default DNS before changing.
Mistake #3: Opening all ports to DMZ (placing console outside firewall). This is a security risk. Use specific port forwarding instead.
Mistake #4: Ignoring the possibility of a server outage. Always check Downdetector first.
When to Contact PlayStation Support
If none of these fixes work, contact official support:
- Live Chat: Available on the PlayStation website (fastest)
- Phone Support: 1-800-345-7669 (US)
- Twitter: @AskPlayStation (currently inactive, but may return)
Before contacting, have ready:
- Your PSN account email
- The exact error code
- A list of steps you have already tried
- Your router model and ISP name
FAQ About PSN Error Codes
What is the most common PSN error code?
WS-37397-0 (account suspension) and CE-33987-0 (DNS error) are among the most frequently reported. However, during outages, generic “cannot connect” messages are most common.
Can I fix a PSN error without restarting my console?
Yes. Many errors (especially DNS-related) can be fixed by changing network settings without a full restart. However, a cache clear or license restore may require a restart.
Why do I get different error codes on PS5 vs PS4?
Sony uses a different numbering system for each console generation. PS5 errors often start with CE- or WS-, while PS4 errors may start with NP- or NW-. The fixes are usually the same.
Does rebuilding the database delete my games?
No. Rebuilding the database reorganizes files and clears corrupted caches. It does not delete games, saves, or screenshots.
Conclusion
This PSN error codes guide has covered the most common PlayStation Network errors and their fixes. Start by checking if the problem is a server outage using Downdetector. Then identify your error code and apply the corresponding fix. For network errors, change DNS settings or forward ports. For account errors, restore licenses or contact support.
Keep this guide bookmarked. The next time you see an unfamiliar error code, you will know exactly what to do.
Next steps: Learn deeper network troubleshooting with our PS5 connection troubleshooting guide. For real-time outage detection, see our PSN status monitoring guide.